Workflower modules

You can add modules to Workflower to make the platform even more efficient:

Workflower Notification Center is a powerful generic solution for sending all kinds of messages to anyone who has a relationship with your organisation.
Process Initiator allows you to quickly create new processes based on existing data streams, without additional development.
Master Data Creator keeps track of simple data structures directly in Workflower.

Send messages using Workflower Notification Center

Workflower Notification Center is a powerful solution that allows you to send various types of notifications to individuals associated with your organisation, including patients (and their contact people), healthcare providers, employees, suppliers and more.

Use cases

Take a look at a few scenarios where you can send automated notifications using the Workflower Notification Center:

Communication with patients/contact people about scheduled activities:

Post-surgery text messages informing a patient’s contact person that the patient has returned to their room.
Reminders for outpatient appointments and/or day admissions.
Confirmation of admission time or notification of a time change.
Information about specific temporary measures, such as wearing a face mask during a flu epidemic.
Prompts to book an appointment for a periodic check-up.
Notifications that medication is available in the hospital pharmacy for ambulatory patients.

Communication with patients during unexpected events:

Notifications that an appointment cannot take place due to physician absence, equipment failure or an emergency.
Follow-ups with instructions on how to reschedule.
Reminders after a specific treatment or administration that requires follow-up.

Messages to employees:

Action requests, such as submitting a specific document within an onboarding workflow.

Information for suppliers:

Instructions for requesting or renewing remote access.

Communication with debtors:

Payment reminders.

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How does Workflower Notification Center work?

You can trigger the Notification Center in several ways:
- From a master data source containing scheduled activities, where you can configure the timing of reminders based on the specific context.
- From a task within a workflow, e.g., during onboarding.
- From a specific data export (e.g., a CSV file) provided from your own data sources.
- From a FHIR query.
- From an endpoint or any structured message via an integration server.
You can easily connect multiple use cases to the Notification Center and configure each one in detail:
- Which messages do you want to send?
- How many messages, and through which channel (text messages, email, etc.) or provider?
- What data do you retrieve from the ADT system, such as a patient’s mobile number or email address?
- Do you want to send a ‘generic’ message or one that is specific to a department or examination?
- How many times should the system try to deliver the message if the recipient’s server is inaccessible?
- How long should notification data be kept?
All data is transparent and insightful:
- Create customised summary lists and forward them to your Business Intelligence tool if desired, such as for internal cross-charging.
- Check which messages were sent and when.
- Identify why a specific message was not delivered, for example, due to an invalid mobile number.
- Gain insight into the number of provider credits you have used.
- Etc.

Starting and controlling processes with Process Initiator

With Workflower Process Initiator, you can quickly create new processes based on existing data streams, without the need for additional development.

Using an easy-to-navigate screen, you configure an event (for example, an appointment or patient movement) that starts or controls a process, and define which event data to include in the process.

For example:

Hospitals receive constant phone calls from anxious family members who want to know if everything went well during their loved one’s surgery, and whether the patient is back in the room. AZ Alma has configured a Workflower process that automatically sends a text message to the patient’s contact of choice when the patient is back in the room. The Process Initiator picks up the ADT messages regarding patient transfers from the operating or recovery rooms to the relevant ward, while the Notification Center ensures that the contact linked to the patient’s ADT data receives a text message.

The result? Fewer unnecessary phone calls, less inconvenience for staff, and greater satisfaction for patients’ family and friends.

Keeping track of data structure with Master Data Creator

Doctor touching medical icon network connection on laptop and tablet, medical technology network concept

Is Workflower your only data source, and you have no other source to write data to? Master Data Creator can help you keep track of simple data structures directly in Workflower. For example, you have a process for which you want to involve hospital staff, doctors, volunteers, job students etc.

With Master Data Creator, you can:

add data using Workflower forms or retrieve data from other systems using interfaces.
generate data lists from all fields on the form, and then filter these lists.
use this information to start processes, for example, when a certain document reaches its expiration date and must be replaced.