One of the first hospitals to start working with Workflower, AZ Sint-Lucas in Bruges now considers it to be an essential tool. In this interview, Kristof Duthoy, ICT & Purchasing Director, talks about his experiences with this process automation platform.

Thanks to the digital registration process, employees and clients (the young people or their representatives) can log in efficiently and securely, and complete questionnaires. This helps save the employees of Karakter Child and Adolescent Psychiatry a lot of time, clients can register faster, and there is less risk of errors.

Over the past few months, we have put a lot of work into further expanding the Workflower platform with new functionalities, with a strong focus on usability. What can you expect?

OLV Aalst is collaborating with Amaron to develop a generic solution: one that can be deployed in different scenarios, and that leaves nothing to chance in terms of data privacy.

Every hospital has its own unique, organisation-specific work processes. But at the same time, there are processes that are nearly identical across different facilities. Workflower applications that have been created to manage these processes in one hospital, can thus be effortlessly implemented in others.

The hospital started by using Workflower to digitise the preoperative consultation process. Since then, AZ Alma has also deployed several COVID-19 processes, and has concrete plans for others. Fritz Defloor, Director of Care Support Services, explains why he is so satisfied with Workflower.

When hospitals decide to merge or to establish collaborations, this always has far-reaching implications for the information infrastructure of the hospitals involved. The first step is to merge the patient files. Only after a time will you then consolidate, step-by-step, the information systems themselves. This was also the method chosen for the fusion of the ZOL Genk hospital in Genk with the Maas & Kempen hospital in Maaseik. Using the Workflower app “MPI Matchmaker”, this time-consuming process could be automated to a large extent.

To use the available nursing equipment efficiently and to avoid losing track of equipment, Heilig Hart Hospital in Lier works with a central lending service. A Workflower process ensures that the management of requests for additional resources runs efficiently. The departments quickly find the material they need, and at the lending service they know exactly where each device is located.